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Returns & Exchanges

 

 

Returns Policy

Lumiere strive to develop and produce the highest quality products possible. However, if you are not 100% satisfied with your purchase, please return those items within 30 days of receipt and we will happily issue a replacement or refund less the cost of reshipping. Goods must be returned “as-new” in a saleable condition and be unworn, unwashed and complete with all original tags and in original packaging. 

Please make sure all returned items are well packaged. We cannot take responsibility for items damaged or lost in the return transit.

Exchanges

We want to ensure you are happy with the product and size you’ve bought. If you would like to exchange your purchase please email us at the address below and we will provide you further details on your exchange. We are only able to accept an exchange of your product for the same product in a different size or colour (subject to stock availability).

Please note that Lumiere cannot guarantee that exchange items will be available at the time your order is processed; in this case a refund will be issued for the items returned. 

Faulty Goods

Lumiere is proud of its commitment to high quality products and manufacturing standards. Unfortunately on extremely rare occasions faults may occur. If you believe your product is faulty, please contact us at the address below.

Returns - Shipping

 Please contact us at info@lumierecycling.com for our return shipping address.